Freshservice

Productivity · by Freshworks · Verified

Connector Manage tickets, assets, changes, and IT requests

Install

In Claude, open Settings, then Connectors.
Find Freshservice in the directory, or choose Add custom connector and paste the URL below.
Sign in to Freshworks and review what it asks to reach.

About

Manage IT service requests, incidents, and assets directly from Claude. Browse, create, and update tickets, incidents, and service requests in Freshservice without leaving your conversation. Fetch asset details, check ticket statuses, assign agents, and automate routine IT workflows using natural language. Make Freshservice a native part of your AI workflow—an intelligent IT service management agent that helps your team resolve issues faster and keep operations running smoothly.

Tools

fetchSolutionCategories
fetchSolutionCategory
updateSolutionArticle
createOnboardingRequest
fetchOnboardingRequests
fetchOnboardingRequestForm
createOffboardingRequest
fetchOffboardingRequestTickets
placeRequestServiceCatalogItem
fetchServiceCatalogItemSearch
fetchServiceCatalogCategories
fetchOffboardingRequests
fetchSolutionArticles
createSolutionArticle
fetchSolutionArticleSearch
fetchServiceCatalogItem
fetchServiceCatalogItems
createTicket
fetchTicket
updateTicket
fetchTickets
fetchAgent
fetchAgents
fetchAssets

24 of 35 tools. claude.com lists the rest. The maker decides what the tools do and can change them. Add connectors only from makers you trust.

From the maker

Facts

Kind: Connector
Category: Productivity
Made by: Freshworks
Runs: Remote server
Works in: Claude, Claude API, Claude Desktop
Sign-in: Required
Added: 2026-06-17
Source: Verified